RFP - Unified Communications and Cloud Contact Center #18282

The City of Gulfport is requesting proposals from qualified firms for a Unified Communications and Cloud Contact Center to replace existing communication system throughout the City of Gulfport.

RFP packets are available at 1422 23rd Avenue, Gulfport, MS 39501, also available at www.gulfportmsbids.com or an email request can be submitted to jversiga@gulfport-ms.gov .

Delivery of Proposals – One (1) original, one (1) copy and one (1) digitally converted file (USB flash drives) copy shall be submitted in a sealed envelope, clearly identified as “RFP for Unified Communications and Cloud Contact Center” and delivered to The City of Gulfport, 1422 23rd Avenue, Gulfport, MS 39501 or uploaded to the Planroom at www.gulfportbidsms.com no later than 10:00 am local time on June 12, 2025 after which time they will be delivered to the selection committee. Any proposal received after the time and date stated will be returned unopened.

Questions – All questions regarding this Request for Proposals should be directed to Jessica Versiga via email only jversiga@gulfport-ms.gov by June 6, 2025 at 10:00 am. All questions must be submitted in writing; telephonic inquiries will not be considered.

A selection committee will review each proposal based on grading criteria to be published in the RFP document and will assist the City’s governing authority in evaluating the proposals and assessing the most qualified proposal. The governing authority retains the ultimate authority in making these determinations. The committee may develop a short list from which interviews will be scheduled and evaluations will be based in part on review of ONLY the data submitted in response to this request for proposal. Upon final selection and determination made by the City’s governing authority, a written contract may be awarded to the individual/firm whose proposals are determined by the governing authority to be the most qualified and/or the lowest and best.

The governing authority will consider terms and conditions and factors relating to price, financial responsibility, technology, legal responsibilities as well as a bidder's or proposer’s “responsibility” concerning matters that relate to the prompt and efficient performance of the contract, including the bidder's or proposer’s honesty and integrity, skill and business judgment, experience and capability of performing the contract, conduct under previous contracts, and the quality of previous work, and a bidder’s or proposer’s customer satisfaction in prior or other contracts or projects, stability and solvency, and management experience in similar contracts, and any oral interviews with the review committee. The governing authority may consider any of the factors referenced herein in awarding the contract.

Proposals may be held by the City of Gulfport, Mississippi, for a period not to exceed sixty (60) days from the date of receipt of proposal.

The City reserves the right to reject any and all Proposals or to waive any informality. The City of Gulfport is an equal opportunity employer. The City of Gulfport is an equal opportunity employer. The successful firm shall adhere to the City of Gulfport’s policy concerning non-discrimination without regard to race, creed, color, age, sex, national origin or handicap.

Direct contact with any City employee, GRC Commissioners, including the Administration and City Council on the subject of this proposal is strictly forbidden. Violation of this paragraph will result in disqualification of your submission.

Run ad on 5/21 & 5/28